ITSM / ITIL Assessment

The IT Rocket ITIL Assessment is designed to provide you with a fact-based process maturity assessment based on your specific organization needs. This includes a roadmap with where your ITSM processes are today, where they need to be and how to get from here to there.

The key expectations you will get are:

  • A cost effective contrast and comparison of client’s current processes, procedures and policies with the best practices described in the IT Service Management framework
  • Prioritization of the ITIL processes that enhance buy-in and showcase the value of the ITSM process improvement effort
  • High-level analysis and conversation starters that highlight the path toward the design and implementation of processes, policies and procedures that support robust ITIL “ business intelligence “ and audit capabilities
  • Measurable ROI for the process improvement
  • Develop a desired future state of IT and the services it needs to provide
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