ITSM as a Service

Your organization and your needs are unique, so we make sure to deliver a quick to implement solution that provides real return on your investment and high service value. We combine ITIL best practices, methodologies and state-of-the-art tools to make sure your system availability and service levels meet or exceeds customer satisfaction.

Our services include:

  • Configuration Management
  • Change Management
  • Release Management
  • Incident Management
  • Problem Management
  • Service Desk Management

The implementation of ITSMaaS provides your IT department with:

  • Operational costs reduction
  • Improved productivity and higher quality of service
  • Infrastructure monitoring, upgrades and maintenance
  • Software license and implementation cost elimination
  • Bilingual support – English and Spanish
  • Priority-based queuing and escalation
  • Metrics and dashboards for service level reporting
  • IT issues managed to a single point of contact
  • Measured ROI
  • State-of-the-art platform to facilitate the submission and tracking of issues
Contact Us

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