[vc_row fullwidth=”true”][vc_column][mk_page_title_box page_title=”ITSM as a Service” section_height=”300″ bg_image=”http://www.theitrocket.com/wp-content/uploads/2016/06/ITSM-as-a-Service-Img.jpg” bg_stretch=”true” bg_effects=”gradient” font_color=”#80ba2b” font_weight=”bold” underline=”false”][/vc_column][/vc_row][vc_row css=”.vc_custom_1466760666637{margin-top: 20px !important;}”][vc_column][vc_column_text el_class=”bigger-font-size”]Your organization and your needs are unique, so we make sure to deliver a quick to implement solution that provides real return on your investment and high service value. We combine ITIL best practices, methodologies and state-of-the-art tools to make sure your system availability and service levels meet or exceeds customer satisfaction.
Our services include:
- Configuration Management
- Change Management
- Release Management
- Incident Management
- Problem Management
- Service Desk Management
The implementation of ITSMaaS provides your IT department with:
- Operational costs reduction
- Improved productivity and higher quality of service
- Infrastructure monitoring, upgrades and maintenance
- Software license and implementation cost elimination
- Bilingual support – English and Spanish
- Priority-based queuing and escalation
- Metrics and dashboards for service level reporting
- IT issues managed to a single point of contact
- Measured ROI
- State-of-the-art platform to facilitate the submission and tracking of issues
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